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Service To Sales: Changing Culture and Mindset In Your Call Center

Author: Andy Elkind; Kerry Weiner Elkind
ISBN Number 978-0-578-01511-8
List Price 25

This book is your number one resource for turning your call center into a professional high-performing sales organization. Timely, concise, and practical, it is based on 25 years experience helping call centers transition from service to sales and service to generate revenue. SERVICE TO SALES is the first book to provide a systematic and practical step-by-step approach for making selling a way of life in your business and for driving continuous sales improvement. Learn how to transform service representatives into sales agents,service managers into sales leaders, and create a culture of service and sales to create loyal customers while generating revenue.

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ISBN Number 978-0-578-01511-8
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